The AI-Powered Workplace by Ronald Ashri

Author:Ronald Ashri
Language: eng
Format: epub
ISBN: 9781484254769
Publisher: Apress

2.Devices that can support conversation-driven interaction that are cheap enough and widely available enough

3.Development platforms that allow anyone to create conversational applications that can be released and reach a mass audience

This means that we will see an explosion in voice-driven applications as companies begin to explore the problem space and find those killer applications.

Text

The same elements that are driving voice-based conversational applications are also driving text-based applications, but currently text has a few significant advantages. First, it is very easy to add text-based conversational interfaces to web sites and, second, messaging applications are the new kings and queens of the digital world.

The top four messaging applications have at least 4.1 billion monthly active users and on average we spend 12 minutes a day within messaging apps2 (the fact that your most likely reaction to that number is that is seems low is further proof of how popular messaging apps are!).

Messaging applications are widely used in business as well of course, with Skype, Microsoft Teams, Slack, and many others used daily by millions of people.

The asynchronous but immediate nature of text-based interactions is particularly suitable for a very wide range of everyday tasks. From checking flight details, banking issues, to the latest updates from your kid’s school, a text-based message is incredibly well suited. According to a Twillio survey3 of users across the United States, UK, Germany, India, Japan, Singapore, and South Korea, 89% of users would like to be able to use messaging to communicate with businesses. For 18- to 44-year-olds messaging is preferred over e-mail or phone communications.

We are going to look much more closely at text-based conversational interfaces, the technologies behind them, and how they can be transformational for work in organizations in Chapters 8 and 9, so I will skip a more lengthy discussion here. The main takeaway, however, is that with messaging applications we are past the tipping point. It is where people are now and what they like using. Now, the question is if you are looking to take advantage of opportunities afforded .

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